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Getting started with SMS Text Messages in Slack with Centro

Centro supports sending and receiving text messages in Slack. Each Slack workspace will be designated a unique phone number that will handle the incoming and outgoing SMS messages. The functionality can be started in one of three methods:

  1. Send a single SMS from any public or private channel in Slack. You'll need to provide the phone number of the recipient. 
  2. Use a template (created in Centro or pull from Salesforce Email Templates if the Salesforce connection has been established). Please note that formatting may not work as expected in SMS messages as well as they do in emails
  3. Send an SMS to a pinned Salesforce Contact, Lead, or Case. A Salesforce connection is required. Templates or single SMS messages can be created. 

Example SMS flow: