How to @Mention Users in Microsoft Teams from Salesforce?

Overview

Centro makes it easy to connect Salesforce with Microsoft Teams, allowing you to send messages, alerts, and updates directly into Teams channels or chats.
One powerful feature is the ability to @mention Teams users dynamically — so your recipients are instantly notified when a Salesforce automation runs.

🎥 Watch the video tutorial:
How to @Mention Microsoft Teams Users from Salesforce with Centro

When to Use @Mentions

Use @mentions whenever you want to:

• Alert a record owner or user directly in Microsoft Teams

• Notify a specific user related to a Salesforce record (e.g., Opportunity Owner, Case Owner, etc.)

• Bring attention to updates posted automatically from Salesforce

Syntax for @Mentions

To mention a Microsoft Teams user through Centro, use the following syntax in your message template:

<at>{!VarUserTeamId}|{!frmOwnerName}</at>

Where:

• {!VarUserTeamId} → The user’s Microsoft Teams ID

• {!frmOwnerName} → The display name of the user in Teams

When the message is sent, Teams will render the user mention dynamically, so the person is tagged and receives a direct notification in Teams.

Tips & Best Practices

• Ensure each user has their Microsoft Teams ID stored in Salesforce (Centro can sync this automatically).

• Use merge fields for names and IDs to keep messages dynamic.

• Test your message in a private Teams channel before deploying automation.

• Combine @mentions with record links or key metrics for more contextual notifications.