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Quick Start: Create a Salesforce Case from any Slack Channel - Emoji Reaction on any Message

Centro provides a Global Triggered Slack Workflow ability to create a Salesforce Case from any message from any Channel that Centro Bot is active in. It is common for customers or employees to post a Slack message to a channel requesting help, and the solution is to simply emoji react to the message to start the Slack-to-Case workflow. This allows agents to quickly ingest Slack messages and transform them into Cases where they can be managed. 

1. Choose an emoji that will work for agents to react to messages to start the Case creation workflow. We recommend using a unique, fairly unused emoji like    đŸ’¼ or a custom emoji. 

2. Create a new webhook-triggered Slack workflow. You may also import this example workflow template