Using Template in Centro for SMS
Centro provides two types of templates:
- Templates created using the Centro App
- Templates built using Salesforce Email Templates
You may create and view Centro templates by using the @centro command or the command "/centro templates" You'll see a list of templates:
Pressing New Template or clicking the ellipses will show the Centro template editor:
Fill in your template as you see fit.
OPTIONAL: Use Merge Tags if your user is connected to Salesforce.
Salesforce Email Templates
If you have connected your user to Salesforce, you may also access the Salesforce Email Templates you have permission to access. For more on creating email templates in Salesforce, please see the Salesforce help guide.
Note: when using Salesforce Email templates, please be aware that we will pass along the record ID of the pinned record when starting an email. For example, if you use the Centro to send an email from a pinned Contact, it will pass along the record ID to Salesforce to perform the merge. Cross-object merging works as long as it normally does when called from within Salesforce.