Support Center

Getting Started (9)

• Install Slack App
• Centro Slack App Home
• Assigning Salesforce Permissions and Licenses
• Enterprise Grid support
• Salesforce Connection

Quick Start Guides (11)

• Salesforce Flow Solutions

• Quick Start: Create a Case from any message in Slack
• Quick Start: Slack-to-Case with Threads, Notify on Case Closed
• Quick Start: Log Activity from any message in Slack
• Quick Start: Closed Won Opportunity Alert
• Quick Start: New Lead Notification

For Slack Users (8)

• Linking conversations to Salesforce
• Initiating Centro Forms From Slack
• Uploading Slack Files to Salesforce
• Editing Salesforce records in Slack in the Record Block
• Searching for Salesforce records in Slack

Centro & Slack Configuration (13)

• Centro Forms: Building Centro Forms
• Centro Forms: Enable Post Record
• Customize Record Notification Blocks
• Centro App Home: Adding Custom and Standard Buttons
• Create Salesforce Data in Slack

For Salesforce Users (8)

• Installing and Configuring the Salesforce Package
• Adding the Centro Lightning Web Component to a Page Layout in Salesforce
• Centro Lightning Web Components Design-Time Properties
• Connect to Slack with Live Link (LWC)
• Live Slack Messaging from Salesforce

Centro & Salesforce Configuration (10)

• Send notification messages to Slack Flow Action
• Best Practices: Using the Send Immediate option in the Notification Element
• Make actionable notifications using custom buttons
• Rename Conversation Flow Action
• Link/Unlink Record to Conversation Flow Action

Microsoft Teams (8)

• How to Create a Centro Form for Microsoft Teams to Create Cases in Salesforce
• How to Connect Salesforce in the Microsoft Teams Centro App
• Live Messaging in Microsoft Teams from Salesforce
• How to Create a Custom Form to Edit Records in Salesforce from Microsoft Teams
• How to Build a Centro Form to Create a Salesforce Record from Microsoft Teams

Centro Nudges (4)

• Centro Nudges: Setup
• Centro Nudges: Building Record Based Centro Nudges
• Centro Nudges: Schedule Based Nudges
• Centro Nudges: Lead Use Cases

Centro for Experience Cloud (4)

• Adding the Centro (LWC) Live Link to Your Experience Cloud Home Page
• Adding Centro Chat Client LWC to Experience Cloud community pages
• Dynamic Channel Display for Experience Cloud Users
• Adding CSP Trusted Sites to Salesforce for Centro Experience Cloud

Centro AI: Grok & AskGrok (8)

• Grok - Slack Channel Summary & Daily Digest
• Grok Setup & Settings
• Grok: Ask Grok (Override Default Prompt)
• Ask Grok - Admin Overview
• How to Automatically Create Salesforce Cases from Slack Messages Using Centro and Grok AI

FAQs (24)

• When and how to connect a Centro Salesforce Automation User?
• How do I start using the Centro Live Links component - the embedded Slack in Salesforce widget?
• How to Connect Your Salesforce Sandbox to Centro?
• What Lightning Web Components does Centro provide?
• How to add Centro Lightning Web Component to a Salesforce Homepage?

Email (7)

• Getting started with Emails in Slack using Centro
• Using Templates in Centro for Email
• Connecting and Using Gmail (Preview)
• Configuring Email to Salesforce in Settings
• Configuring the Salesforce Chrome Extension for compatibility with Centro

SMS (5)

• Getting started with SMS & MMS Text Messages in Slack with Centro
• Centro SMS Setup
• Sending your first Messages
• Using Template in Centro for SMS
• Allowing SMS Unsubscribes

White Labeling (1)

• White Label Overview

Release Notes (120)

• Release Notes - Mar 3, 2025
• Release Notes - December 11, 2024
• Release Notes - November 1, 2024
• Release Notes - October 10, 2024
• Release Notes - October 1, 2024