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Pushing New Emails to a Single Channel for Team Responses (Shared Inbox)

Centro supports pushing emails from a connected Gmail account to a specified Slack Channel. The typical use case would be a generic "sales@yourcompany.com" or "support@yourcompany.com" where many employees are assigned to respond to incoming emails. Once configured, emails to that connected Gmail account will appear in a Slack channel such as #sales or #support. The email will appear as a Centro Email block, where one can use a template or custom response. In addition, the rep may select the email response to appear in a separate Slack account to keep the context between emails distinct. Here are the steps to set this up: